Step 1: Caller accesses 1343 action hotline

Step 2: Receipt and Recording. DOS1 receives the call and requests the following information from caller to be inputted in the prescribed database:

a. name (full name if possible)

b. exact location

c. contact number (for verification of information)

d. assistance requested

Step 3: DOS1 shall initially identify the type of call received, which may be classified as follows:

3.1 crisis calls: cases involving rescue, provision of shelter, and counseling

3.2 intel calls: cases that intend to provide verifiable information/tips on trafficking activities, suspected victims and suspected traffickers and referrals on other possible assistance for trafficking victims that may not yet be identified by the IACAT or its partners

3.3 general inquiries: cases that ask for assistance in:

3.3.1 verification of activities that are suspected to be related to trafficking activities (ex. recruitment agencies, job offers, immigration consultancies, travel documents, visa and passport, etc.);

3.3.2 case monitoring/ follow-up of trafficking case referred to IACAT or in the local courts;

3.3.3 process inquiries (ex. filing of case, directory of available services, directory of IACAT, witness protection, etc.);

3.3.4 reintegration program for trafficking victims; and

3.3.5 education materials and capacity-building of institutions including local government units and law enforcers

3.4 others: cases that may be received but are not related to human trafficking such as, but not limited to:

3.4.1 illegal recruitment

3.4.2 mail-order bride/groom scheme

3.4.3 domestic violence

3.4.4 government processes (POEA, OWWA, DFA, CFO, TESDA, etc.)

3.4.5 PESO services

3.4.6 Other Assistance-to-Nationals cases

3.4.7 Travel documents

Step 4: Calls that are classified as crisis calls will be immediately referred after the transaction/call by DOS1 to the following agencies/institutions for action:

4.1 Philippine National Police

4.2 National Bureau of Investigation

4.3 Ninoy Aquino International Airport (Anti-Human Trafficking Task Force)

4.4. Department of Social Welfare and Development (Clark Airport)

4.5 BATIS Forum

4.6 Visayan Forum Foundation

4.7 Philippine Embassies and Consulates

Calls that fall under the other three (3) categories shall be recorded in the database. Depending on the nature of information provided or assistance required, said cases shall be referred by DOS1 to the following for action:

Intel Calls

  • Commission on Filipinos Overseas
  • Bureau of Immigration
  • National Bureau of Investigation
  • Philippine Embassies and Consulates
  • Philippine National Police – PCTC
  • Philippine National Police – WACO
  • Philippine National Police – CIDG

General Inquiries

  • Commission on Filipinos Overseas
  • Bureau of Immigration
  • National Bureau of Investigation
  • Philippine Embassies and Consulates
  • Philippine National Police
  • Philippine Overseas Employment Administration
  • Overseas Workers Welfare Administration
  • DOLE-National Reintegration Center Office
  • Department of Social Welfare and Development
  • Department of Foreign Affairs
  • Department of Justice
  • DOJ-Public Assistance Office
  • BATIS Forum
  • Visayan Forum Foundation
  • Blas Ople Policy Center


  • Various government agencies concerned
  • Non-Government agencies concerned

Step 5: Verification and Action. The government agency or institution to which the case was referred will retrieve the information sent by the 24/7 hotline on a regular basis. It shall review the information gathered from the referral and utilize all means to verify the details of the case. A turn-around time of 24 hours shall be observed for crisis calls and requests for general information and at least 48 hours for cases that require specialized intervention (i.e., repatriation, reintegration, assistance, verification, etc.)

Step 6: Monitoring and Databanking. The CFO shall help monitor the case and provide feedback to the caller. The CFO shall develop individual case profiles and input the same in its Case Monitoring System (if not a trafficking case) and the PHILIST System (if a verified trafficking case). Regular case conferences between the various government agencies shall be held to monitor the agencies' response to the cases.



Category: Main


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